FAQ

Frequently Asked Questions (FAQ)

1. What is the Vantel Beauty Collagen Jelly Stick? The Collagen Jelly Stick is a premium skincare product formulated with collagen, hyaluronic acid, niacinamide, and antioxidants to firm, hydrate, and brighten your skin for a youthful, radiant glow.

2. How do I use the Collagen Jelly Stick? Simply glide the stick directly onto clean skin — face, neck, or décolletage. Use it morning and/or evening as part of your daily skincare routine. No mess, no fuss.

3. How long will it take to see results? Results vary per individual, but most customers notice improved hydration and radiance within the first few weeks of consistent use.

4. Do you accept returns on used products? Due to hygiene and safety reasons, we are unable to accept returns on opened or used products. Please refer to our Returns & Refunds Policy for full details.

5. How long does delivery take? Orders are dispatched within 7 to 11 business days of payment confirmation. You will receive tracking details once your order has shipped.

6. Do you ship outside of South Africa? We currently ship within South Africa. For international shipping enquiries, please contact us via our contact form.

7. How do I contact Vantel Beauty? You can reach us through the contact form on our website. We respond within 1–2 business days.

8. Is the product suitable for all skin types? Yes! The Collagen Jelly Stick is formulated to be gentle and effective for all skin types, including sensitive skin.